Cryptek Labs’ proven emotion detection call center software makes brands more personable by speaking to consumers in a relatable manner conducive to their mood. It assesses the dynamics of a conversation, recognizing pertinent characteristics.
Each new call is an opportunity for learning over a continuous incremental cycle. As the AI supplements its learning with live conversions, the customer experience evolves—creating new and customized journeys for everyone. We’ll close more sales and you’ll save valuable marketing dollars.
Cryptek Labs is a leader in affective computing and big data analytics, augmenting human intelligence through innovative technologies. Cryptek’s “decision science” taps into the emotion-driven layer of customers communication, by applying machine learning algorithms to analyze spontaneous free speech to determine underlying human emotional patterns.
Technology Moves At the Speed of Innovation
The ability to innovate quickly and cheaply, test digital products and services, rapidly refine them, and ship them on a regular basis, is a core competitive advantage in today’s market. Our lean, agile team has decades of combined experience testing cutting edge technologies, with proven success. We founded Cryptek Labs to take our drive for blue sky innovation to the next level.
Our voice is so much than words; voice has intonations, intentions, patterns and this makes us truly unique in our communication. Unfortunately, all this is completely lost when we interact through today’s speech recognition tools.Emotional Intelligence (EI) can best be described as, “The ability to perceive and constructively act on both one’s own emotions and the feelings of others”The notion of emotionally intelligent thinking in today’s marketplace is more than an opportunistic creative edge, rather it has become a business essential. There has been substantive research that shows people who posses emotional competence are better overall performers than those who do not. The all-encompassing idea of self-awareness as a function has become a critical element of the market process. Knowing the factors that motivate or hamper one’s efficacy, both strengthens one’s abilities, and increases awareness of how to interact more effectively within a team. A growing body of research on emotional learning and behavior change suggests that it is possible to help people of any age to become more emotionally intelligent at work.
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